Job Description – Technical Support – Voice (International)

Job Description – Technical Support – Voice (International)
Job Description – Technical Support – Voice (International)

28 November, 2017

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Job Description – Technical Support – Voice (International)

Roles & Responsibilities:

  • Effectively address customer queries by understanding challenges faced by the customer
  • Ensure you meet set process for addressing customer queries
  • Understand customer expectation clearly through effective probing
  • Document reasons for customer dissatisfaction for all the queries and the challenges faced
  • Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
  • Set high levels of performance standards for the given process/account
  • Ensure you understand expected performance standards and metrics to be achieved for a given process/account
  • Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
  • Follow the learning management process to remain current and updated on required skills and knowledge required for the position
  • Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account

Key Skills:

  • Excellent Communication Skills (Verbal and Written English)
  • Good knowledge on Windows Operating Systems (XP, Vista, 7, 8 & 10) & Mac OS

Desired Candidate Profile:

  • Graduate (Any Discipline)
  • 0 to 2 years
  • Age <= 30 years

Pay Package Details:

  • 80 LPA to 2.80 LPA (CTC) + Free Transportation + Variable Incentives

Other Information:

  • Work Hours: 9 hours – Including 1 hour break (5 day per week & 6 day during training)
  • Shifts: Rotational Shifts (Candidate should be willing to work in Night shifts – 8:00 PM to 5:00 AM)
  • Week Offs: Rotational Offs
  • Transport: Provided (Home Pick up & Home Drop within 30 Kms or radius from Knoahs

About Company:

Founded in 2001, Knoah Solutions is a leading offshore outsourcing company with multiple facilities in Hyderabad, India.  We provide both large and small organizations with world-class multi-channel customer and technical support services, and business process outsourcing (BPO). Built on a solid framework of experience, process-orientation, superior staffing and training, state-of-the-art facilities, and cutting-edge technologies, Knoah is dedicated to maximizing the value derived from outsourcing for each and every client we support.  Knoah Solutions operations and processes have been ISO 9001:2000 certified.  In 2006, Knoah was recognized by The Global Services 100 as a Top 100 Provider and was recently named a *Rising Star* by The International Association of Outsourcers (IAOP) Global Outsourcing 100.

What enables us to succeed with both large and small organizations is our ability to provide a robust, always-on infrastructure with well defined, certified best practices, a transparent reporting framework and the flexibility to adjust to changing requirements.  Large organizations appreciate our flexibility and responsiveness and smaller companies appreciate the solid, professional environment for entrusting their support services.  Both appreciate the award winning results we provide to their customers.

Our approach enables companies to be more focused on their core business, free up resources, and gain access to expertise and advanced technologies, all while reducing costs and improving customer satisfaction.  Quite simply, Knoah is more accessible, flexible, responsive, and scalable than our competitors.  At Knoah, we believe in partnerships that go beyond the vendor/client relationship that is often the norm for larger outsourcers.

For more information, please visit: www.3ghrservices.com

 

  Offshore Centers  
     
Hyderabad:    
4th Floor | Maximus Towers 2A | Raheja Mind Space
   

 

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