Looking for L1 | Help desk | tech support Applicant for BHEL Location | IT Company

Looking for L1 |  Help desk | tech support Applicant for BHEL Location | IT Company
Looking for L1 | Help desk | tech support Applicant for BHEL Location | IT Company

10 March, 2017

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Position Name:Technical support Engineer

No.of Positions: 05

Over experience in Tech support :05 Yrs 

Experience in Help desk : Min 02 Yrs

Work Location : BHEL 

Notice Period: As soon as , Max  15 days.

Note: Before Apply kindly fill the form https://goo.gl/iqZdiT

The Tier 1 (T1) Engineers are first level point of contact supporting 200+ remote users including technical, administrative, sales, and managerial staff. You will ensure both internal and external customers receive the highest quality of service with the quickest and prudent possible solutions. You will also be assigned special projects by T2 or above Technical Managers where in you are expected to be organized, well-documented, and thorough process deliverables in a timely manner. You will also create, update, and retire knowledgebase articles to ensure the Support Department has the most up-to-date, current, and relevant information to complete the job at hand in the most efficient and highest quality manner.

Skill Set:

  • Expertise in supporting remote customers with strong technical knowledge in following areas:

    • Microsoft Operation systems (Windows 7, 8.1 , 10 (32/64 bit))

    • MS Office 2010/13/16; Office 365; IE + other browsers)

    • Troubleshooting computers and other peripheral such as printers, scanners etc

    • Handle Wireless access points, Mobile Phones (specific to apple, android and windows)

    • Assist with remote connectivity applications such as VPNs, Citrix, LogMeIn etc.

  • Ability to manage/support a Windows Active Directory environment

  • Utilize help desk software for tracking and documenting issues

  • Create and modify technical instructions, procedures, manuals, and other reference documentation for both end users and upper Tiers

  • Communicate problem analysis to designated technical staff and supervisor

  • Implement the recommended solution – walk users through the solution step-by-step, ascertain that the problem has been resolved, and provide information to help users in researching and resolving their problems in the future

  • Setup new staff and residents on the network and desktop or laptop

What you should have?

  • Associate degree or higher.

  • Must be willing to work 3 weeks a month in accordance with US/PT 8am to 5pm. 

  • Minimum 2 years direct helpdesk experience supporting International Customers specific to US, UK or Canada

  • Any Microsoft certification such as MCT, MCSE etc., or certification in any of the above relevant field.

  • Certification in PMP, ITIL is a plus but not required.

  • Must have a strong customer service attitude and be able to establish rapport and cultivate quality working relationships with a diversity of people. Including abilities such as

    • Nimble personality who listens well and communicates clearly

    • Cooperate as a responsible team player

    • Work effectively with all users at various skill levels

    • Present complex technical information to non-technical users in a way they can understand and not feel overwhelmed

    • Write clearly and knows when to be concisely / elaborative

    • Embrace change and complexity in work environment

      Note: Interested applicant, request to apply attached photocopy cv ( soft copy )

    • More info write to hr6@3ghrservices.com or 040 4021 3355 or 9396281005
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