Technical Support | Semi-Voice Process | Day shift | 4-5 Lacs Pay

Technical Support | Semi-Voice Process | Day shift | 4-5 Lacs Pay
Technical Support | Semi-Voice Process | Day shift | 4-5 Lacs Pay

30 July, 2016

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Position Overview

Technical Support Representative

Technical Support Representatives are responsible for providing customer service and technical support to customers who contact us via telephone & e-mail.

Skills

Requirements:

  • College Graduation
  • At least 2 years of experience using Internet, Web-based services, etc.
  • Microsoft Requirements:  Preferred
    • Excel: 1+ to 2 years required
    • Word: 1+ to 2 years required

Preferred Qualifications:

  • At least 2 years of experience supporting customers using web-based services
  • Excellent verbal and written communication
  • Positive attitude and team player

Primary Responsibilities:

Answer customers’ questions, both technical and service related) and resolve concerns in a timely and efficient manner (within 24 hours whenever possible) via telephone, e-mail, on-line, etc.

  • Work on Customer Relations projects as necessary
  • Understand products serviced and systems used
  • Prioritize tasks in fast-paced environment
  • Early Morning (earliest 6 a.m.) and weekend shifts may be required
  • Deep understanding of the technical environment in which EBSCO’s products are used (Internet, Web-based services, etc.)
  • Advocate on behalf of customers for issues, enhancements and defects
  • Act as liaison between customer and internal groups as necessary
  • Ensure all customer communication and activities are logged
  • Follow up with customers as necessary to ensure their issues have been resolved
  • Willing to work in the early Morning shifts
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